Senior Genesys Solutions Analyst

About the role

Hi there! Thanks for stopping by 👋 Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! We have bike enthusiasts, foodies, video game heroes, dog and cat lovers, movie buffs, musicians, and every variety of people. Lightspeed was founded on the principles of diversity and inclusion and our daily practices and interactions reflect this commitment everyday. Wherever you look, you will find a friend in Lightspeed. If you’re keen to join, we’re looking for a Senior Voice & Data Specialist to join our team in Manila. As a Senior Voice & Data Specialist , you will serve as the technical lead for Lightspeed’s global cloud contact center ecosystem, driving the design, implementation, and ongoing optimization of Genesys Cloud and related technologies. This role combines deep platform expertise with hands-on development, leveraging native capabilities, AI-powered features, APIs, and custom-built solutions to deliver scalable, reliable, and efficient customer experience workflows. You will play a key role in ensuring system stability, performance, and compliance while reducing technical debt and driving operational e