Manager, Customer Account Management, SMB

About the role

This is Customer Account Management Leadership at Lattice

As a Manager of Customer Account Managers, you will lead and empower a team responsible for driving customer satisfaction, retention, and growth. You’ll develop strategies to enhance customer relationships, ensure platform adoption, and maximize revenue opportunities while fostering a culture of collaboration and continuous improvement. Your leadership will be instrumental in scaling our customer engagement efforts and maintaining our reputation for exceptional customer partnership.

What You Will Do:

• Lead and Develop a High-Performing Team:

• Hire, coach, and mentor a team of Customer Account Managers (CAMs) to achieve and exceed performance goals.
• Provide ongoing training, development, and feedback to enhance skills in relationship management, strategic planning, and revenue growth.
• Establish clear expectations, key performance indicators

Skills