Customer Success Manager

About the role

About us Common Room is the AI GTM Platform that empowers your teams with AI agents built on complete buyer intelligence. We unify every signal across the full buyer journey into one continuously-updated, person-level view—so your team knows exactly who to target and why, what to say, and when to reach out. GTM teams are drowning in tool sprawl, fragmented data, and AI that doesn't deliver. Common Room replaces your disconnected stack with one platform built for scale and complexity. We bring together data, orchestration, and execution in one system built for orgs of 75-1000+. We've raised over $50 million from top-tier investors including Greylock, Index, and Madrona, and we're backed by 25+ operators from companies like Figma, Stripe, Airtable, Slack, Notion, Loom, and more. Why we need you Our customers are the engine of our business, and we're building a Customer Success organization where every interaction is intentional, every account has a documented success story, and every renewal is anchored in outcomes. We're hiring a Senior Enterprise Customer Success Manager to own a portfolio of strategic accounts and be the person who makes Common Room undeniably valuable to them. Yo