Company Provides EAP (Employee Assistance Program)
Paid Time Off
401(k) plan + employer matching contributions
Monday to Friday schedule
Must be based out of Sarasota, FL!
GROW WITH US!
National Service Bureau (NSB) is seeking an experienced Call Center/Collections Manager. NSB is focused on Accounts Receivable Management and Subrogation and has grown exponentially over the last 34 years to become a leading national agency. We are looking to find a leader whom is self-motivated, accountable and engaged in personal growth.
Collections Manager Job Description
We are seeking a Collections Manager with experience leading teams, who can empathize with consumers and has the ability to maintain professionalism at all times. This role ensures that all call center, collections, and training goals are met. Other job functions include:
Analyzes, evaluates, and reports on performance, service, KPIs and other metrics
Makes recommendations for action plans
Perform continued training and education
Implements call center and collection operational strategies
Provides daily personnel management and oversight
Conducts regular 1:1âs and annual performance reviews
Recommends changes to employee levels based on activity and performance
Enforce company policies and hold team members accountable
Collections Manager Skills Required
3-5+ years in a high volume collections management
Experience in managing a remote team environment
Experience scheduling call center operations and running call campaigns
Excellent call center and/or collections management skills
Results oriented with the energy and ability to deliver results daily
Strong analytical and problem solving skills
Understanding of and respect for compliance
Positive attitude and approach
Ability to drive, encourage, and motivate a team
Willingness to exemplify our Core Values
Core Values
Follow Through
Be Engaged
Think First
Be Respectful
Be Accountable
NSB Culture & Environment
Diverse and friendly team
Emphasis on work/life balance
Guaranteed no nights/weekends
Positive environment
Performance-based incentives
Advancement opportunities
NSB is very proud of our team and the environment they are helping to foster here. Weâre excited for you to join us!
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