At Guild, training is not a support function â it is a strategic driver of growth, consistency, customer experience, and employee success. At Guild Garage Group, weâre not just another player in the gameâweâre the fastest growing garage door platform on the planet, transforming how training and development shape success in the home services industry. Weâre looking for a trailblazer whoâs ready to revolutionize how the industry learns, grows, and scales with us. As the Regional Training Supervisor, youâll have the unique chance to execute the learning and development strategy for our rapidly expanding network in our Central and Eastern regions, partnering with companies across the country to unlock the potential of their teams. If you're a creative thinker whoâs passionate about delivering measurable, high-impact learning experiences and bringing professional development goals to life, this role will put you at the forefront of something BIG.
Position Overview
As the Regional Training Supervisor, youâll be facilitating the playbook for success, empowering technicians, CSRs, leaders, and sales teams with the tools they need to drive Guild Garage Groupâs growth. Youâll collaborate with a nationwide network of garage door companies to deliver cutting-edge training and coaching programs, ensuring that our workforce is equipped to deliver consistently outstanding results. Youâll also leverage your skills in data and analytics to track the success of our programs, demonstrating how your efforts are fueling growth and innovation.
Who You Are
You believe great training is about more than delivering contentâit's about building capability and driving performance. You're collaborative, curious, and accountable. You communicate with confidence, build strong partnerships, and follow through on commitments. You enjoy being in the field, working directly with our brands, and helping teams perform at their highest level.
Key Responsibilities
Identify Training Needs
Youâll be the go-to expert for spotting the training gaps that are holding teams back and working with your leader to design solutions that fuel growth.
Partner with owners, department heads, and employees to dive deep into the needs of each unique team to create a powerful training roadmap for continued development.
Provide Field Coaching Support
Virtually work 1:1 or in small groups with individuals who need a little more support, giving them a fresh perspective and build those foundational skills
Host weekly calls for your region to bring folks within Guild together to share best practices and facilitate microlearning experiences
Facilitate & Create Training Programs
Youâll be the face of our training revolution, traveling to our partner companies when necessary or facilitating virtually to deliver engaging, next-level training sessions.
Support and work alongside field trainers and leaders within our partnerâs organizations to ensure our programs are delivered with consistency, quality, and impact.
Create necessary content to address training needs and knowledge gaps.
Evaluate Program Success
Show off the power of training with data-driven resultsâtrack success using real-time metrics and analytics to continually improve programs.
Collect feedback directly from the field and present your findings to senior leadership to guide decision-making.
Build Relationships and Partner with Field Operations
Stay plugged into the pulse of our network, collaborating with field operations teams to ensure our training aligns with the day-to-day needs of the business.
Ensure that field trainers and leaders are fully supported with the tools and strategies they need to execute flawless training sessions.
Qualifications
2+ years of experience in Training & Development, Learning & Development, or a related field, with demonstrated success supporting and developing others.
Strong understanding of adult learning principles and experience delivering engaging, performance-focused training.
Ability to build credibility and influence operational leaders through coaching, partnership, and accoun