CRM Manager

About the role

About the company the company is the UK’s fastest-growing used car marketplace - our online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. the company is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding. This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better. About the team The CRM team at the company supports the rest of the business with communications to sellers and dealers across multiple channels, in particular via email, SMS, WhatsApp, in-browser and notifications. We work closely with commercial, product and creative teams to make sure our communications support our business goals and make our seller and dealer experience as smooth as possible. About the role In this role, you'll join our Dealer (B2B) CRM team, and your main areas of focus will include: Ensuring smooth dealer journeys by testing and improving automated communications, including smart recommendations, a