Client Success Manager (US small & medium businesses)

We’re looking for a Client Success Manager who is highly organized, responsive, and excellent at keeping clients happy. This is not primarily a sales role. The focus is on onboarding, client communication, follow-up, problem solving, and making sure the client experience stays smooth from the moment a client signs through the hiring process and beyond.

You’ll work closely with our founders, sales, and recruitment team to keep clients properly onboarded, updated, and supported. You’ll help answer questions, coordinate next steps, monitor interviews, and resolve issues quickly before they become larger problems.

This role is best suited for someone who is calm under pressure, strong with follow-through, comfortable speaking with U.S.-based clients, and able to manage many moving pieces without letting anything fall through the cracks. Special preference will be given to Americans working from abroad, or candidates who have lived and worked in the U.S. long enough to communicate naturally with U.S. business owners and understand their expectations.

Key Responsibilities

Client Onboarding & Handover

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Lead or join onboarding calls after a new client signs, and manage a smooth handover from sales to delivery

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Confirm and document client requirements, expectations, and timelines for the internal team

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Set the tone for a professional, organized client experience from day one

Client Communication & Retention

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Serve as the main point of contact for clients through recruitment, placement, and beyond

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Run regular check-ins and mid-cycle updates on search progress, organize interviews, and next steps

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Answer client questions with clear guidance on process, documentation, and timelines

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Stay proactive after hires are made — flag concerns, expansion opportunities, and risks to the right internal personnel

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Keep clients seeing Integrated Hire as a reliable long-term partner

Problem Resolution & Support

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Spot client concerns early and resolve them quickly, coordinating with recruiters and leadership as needed

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Handle requests around documentation, contracts, and process changes

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Escalate sensitive issues while keeping ownership of the follow-through

Interview & Recruitment Coordination

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Coordinate interview scheduling between clients, candidates, and recruiters

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Monitor client interviews to ensure attendance

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Jump in on scheduling, access, or technical issues in real time so recruiters stay focused

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Collect post-interview feedback and share it clearly with the team

What We’re Looking For

Required

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3+ years in client success, account management, operations, recruitment coordination, or a similar client-facing role

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Experience working with U.S.-based clients or companies

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Excellent written and verbal English communication skills

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Strong organization and follow-through across multiple clients, tasks, and conversations

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Comfortable leading client calls and handling client questions professionally

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Strong problem-solving skills and ability to stay calm when issues come up

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High attention to detail with documentation, scheduling, and process management

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Proactive, dependable, and able to take ownership without needing constant reminders

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Comfortable working U.S. daytime hours

Preferred

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Experience in staffing, recruitment, outsourcing, BPO, or remote team management

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Experience supporting SMB clients in the U.S.

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Familiarity with CRM, ATS, project management, or client communication tools

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Experience coordinating interviews, onboarding, or service delivery processes

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Background in operations, executive support, or customer success

Why Join Us

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