Product Manager — PriorAuth

What You'll Be Doing You'll own execution and outcomes for PriorAuth—our AI-powered prior authorization and case management platform—within the product strategy set by the Director of HCP Product. Your north star: shape an intelligent, automated product experience for the HCPs and clinical staff who submit prior authorizations, with a relentless focus on automation and AI-enablement that reduces manual effort and earns their trust.

You'll work from a Jobs-To-Be-Done mindset to deeply understand clinical workflows (eligibility checking, PA form completion, medical necessity letters, case tracking) and translate those jobs into experiences powered by agentic AI. You'll ship production code alongside engineering—building features and supporting experiments hands-on—and stay close to the data, reporting on how the product is used so we can focus our investment on scaling and growth. You'll partner closely with engineering leads across each workstream, design, and AI/data science to deliver production-ready AI that reduces administrative burden while ensuring clinical safety and compliance.

What You'll Achieve (Outcomes)

Shape the prior authorization experience: Help shape an intuitive, trustworthy product experience for HCPs and clinical staff submitting prior authorizations—making a historically painful workflow feel simple. Advance automation & AI-enablement: Move PA workflows toward intelligent, agentic experiences—identifying where automation and AI can remove steps, surface answers, and speed decisions for clinical teams. Build & ship: Ship production code alongside engineering—delivering features and standing up experiments that move the PA experience forward. Report on product & data usage: Instrument the product and report on how it's used, turning usage and adoption signals into a clear view of where to focus for scaling and growth. Protect trust & compliance: Ensure the experience stays clinically safe, compliant, and trustworthy as automation and AI expand.

You'll Be Responsible For…

Shape the product experience: Follow the vision for PriorAuth to organize and deliver work against the key clinical workflows HCPs rely on. Ground decisions in HCP needs: Build a deep understanding of clinical PA workflows and the jobs HCPs and staff need done, and translate them into intuitive, AI-enabled experiences. Ship code & experiments: Write and ship production code alongside engineering, and help design, run, and learn from product experiments with data science. Claude is here to partner with you. Product data & reporting: Define the metrics that matter, instrument analytics, query the data yourself, and report on product usage so the team can focus on scaling and growth. AI partnership: Work closely with data and AI teams to productionize AI—helping define confidence thresholds, fallback mechanisms, eval criteria, and clinical decision-support requirements. Integration strategy: Help shape integrations with ePA, pharmacy, and EMR systems, and navigate FHIR-based data exchange and the evolving TEFCA / QHIN landscape. Engineering collaboration: Work closely with engineering leads across each workstream, writing clear requirements and guiding execution toward measurable outcomes. GTM collaboration: Work closely with GTM so product priorities reflect market needs and business strategy. Compliance & security: Ensure HIPAA compliance, proper access controls, and comprehensive audit logging for all AI-assisted clinical decisions.

Competencies We Respect

Hands-on engineering (required): Comfortable writing and shipping production-quality code, and getting hands-on with prototypes, prompts, and experiments to learn q