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We invite you to contribute in shaping the future of digital banking in the Complaint Management & Prevention Department - a business unit that connects our Customers, Authorities and internal stakeholders on the exciting journey of shaping compliant and seamless services, that our Users love. To role would be ideally based in Madrid.
You will have the opportunity to make an impact at N26 by working with stakeholders across multiple functions in the ever-changing world of finance. Please mind for this role native-level Spanish language skill is essential.
- Take care (record, process, respond) of formal complaints from lawyers, users, or via authority in Spanish
- Help to identify complaints root-causes and define possible solutions
- Assist and participate in mitigation projects to prevent further complaints
- Take over own in
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