Client Success Delivery Manager

About the role

The Opportunity In this high-impact, client-facing role, you’ll serve as a strategic force multiplier for our Client Executives, helping them retain and grow some of Hinge Health’s most complex enterprise accounts. You’ll anticipate client needs, remove friction from day-to-day execution, and orchestrate cross-functional partners so our clients see clear, measurable value from their MSK programs. Your work will directly shape client satisfaction, renewals, and expansion across a fast-growing commercial portfolio. What You’ll Accomplish In your first 3 months: Build trusted working relationships with Client Executives and cross-functional partners across Legal, Sales, Marketing, Clinical, and Product. Learn our client portfolio, operating rhythms, and internal systems so you can quickly support high-priority deliverables (e.g., client reporting, ABR/QBR preparation, implementation and issue-resolution workflows). Take ownership of execution for key client initiatives, ensuring tasks are clearly defined, owners are aligned, and deadlines are consistently met. In your first 6 months: Lead key workstreams within high-stakes, multi-stakeholder initiatives (e.g., ABRs, competitive respon